False Manual Video control advertisement from Canon?

Hudson, from the cinema5D forum made an interesting discovery while reading the Canon 5DMrkII white paper (yep, some people really read these things). Look at page 14 the in the middle of the page you will see this:

canon_wp_5d

If you read the whole thread you will see that they have tried to contact Canon to have some explanations. Canon reply was quite sketchy and would probably not hold very long in court.

Hence the rumors of class action for false advertisement. It seems like some people dont understand the meaning of the word control. Going this route would probably be the easiest way for Canon 5DMrkII owners to get a firmware update that would allow real manual control.

In case you are reading this Canon, control means that I could pick the ISO, aperture and Shutter speed that we want. Actually, if you give us aperture and ISO we can live without the shutter speed.

So now is time for action guys! If you live in the US contact one of these ambulance chaser lawyer, if you are from the rest of the world (Google Analytics tells me that you are 65% of my visitors) click on the Digg link to bring more people to the cause or join the cinema5D forum and sign the petition.

About Tommy

Photography allows me to be what I want to be, to be where I want to be, and to do what I want to do ... I'm not professional photographer and I don't need a title, I love to take photographs and that is what I do, I love to learn and I always try to do it better ...
  • Photographer / Filmmaker

    - CONSIDERING:

    1- The camera controls Every Exposure setting automatically in Movie mode.
    2- The fact that the ONLY possible way so far to get “AT LEAST” Real Aperture Control (thus REAL “Depht of Field Control”) is using a Nikon lens (with aperture ring) with an adapter, OR interrupting the communication between the Canon lens and the 5D Mark II camera (wich both ways are NOT a normal method for a Canon DSLR)
    3- That in its white paper, CANON’S STATEMENT of “provides amazing depth-of-field control” IS NOT REALLY TRUE because the camera sets Aperture, Shutter Speed and ISO AUTOMATICALLY giving NO CHOICE for the user to Really set any of them

    - ACTIONS:

    MANY PEOPLE has started to contact Canon to inquiry, complain, and request a Firmware Update that allows FULL MANUAL Settings in Movie Mode, giving the chance to use it “Professionally”.

    Here below there are some ideas about something you can do to encourage, or push Canon to do so:

    —————————————
    THIS SEEMS THE EASIEST WAY:

    1- When discussing about this, someone told:
    “Just got off the phone with a nice lady from Canon technical support. She took my request manual video control (shutter, fps, ISO, etc) and entered it into their system. She said that with enough volume of customer feedback it will be escalated to the product managers at headquarters. The best way to get yourself heard? According to her it is to call and let the rep know you want to file a suggestion:

    In the USA:
    For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 8:00 a.m. – 12:00 midnight. EST, Saturday 10:00 a.m. – 8:00 p.m., excluding holidays).

    Outside the USA:
    Check your Canon web site for the appropriate phone number. ”

    ———————————-
    2 – ANOTHER OPTION:

    1 – Everyone can send an inquiry to Canon’s e-mail Support (like many already did)

    Canon e-mail Support for 5D Mark II:

    http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=215&modelid=17662

    -Click on “Support by E-Mail”, then click on “Send an E-Mail Inquiry” and then fiil the form.

    2 – 24-48hs AFTER you received the answer from Canon, you WILL receive a SURVEY from Canon.

    You can fill it too, telling how the assistance was, and then make a SUGGESTION and REQUEST to really give Full Manual Control in Movie Mode. (what they advertised), in your own words. Be polite, but clear. We want good results, we do NOT want to damage any support representative (who actually can not do anything about this).

    PERSONALLY, I would also Request BETTER QUALITY CONTROL over the Sensors, to avoid or minimize the risk of hot pixels issue that can affect Movie Mode, and can not be “remapped” or hidden from Movie clips (in wich case you should request an exchange for a new camera to the store, or ask service assistance)

    ————————————–
    3 – MORE DRASTIC ACTION:

    If Canon will not pay attention to its customers, perhaps they will pay attention to the U.S. Federal Trade Commission.

    You can use the complaint wizard at:
    https://www.FTCComplaintAssistant.gov/
    and include all the information you got from the white paper and what the camera actually offers.

    Check carefully what you write before sending.

  • admin

    Thanks that is a great comment/detailed action plan!

  • Photographer / Videographer

    OTHER ACTIONS YOU MAY TAKE
    to Encourage Canon provide Full Manual Control for Video mode (completely possible via Firmware Update, with no hardware change, no big cost to Canon at all):

    – CONTACT CANON in EUROPE:

    Contact Canon and Place a Suggestion. Ask it to be Entered into their system AND Forwarded to the Product Managers at Headquarters.

    List of European Professional Representatives:
    http://cpn.canon-europe.com/content/contact_us/representatives.do

    – WRITE A REVIEW ON CANON Website:

    Telling what you think about the 5D Mark II:
    http://www.usa.canon.com/consumer/controller?act=ModelDetailAct&fcategoryid=139&modelid=17662

    REMEMBER: some restrictions may apply to have your review displayed online.
    One restriction is NOT TO MENTION ANOTHER BRAND NAME

    – WRITE A REVIEW on RETAILERS Websites:

    This also important, because both customers, retailers and manufacturers will read them.

    And some retailers share the same Review/Feedback system, so it could appear in more than one website.

    Write your own review at Amazon, B&H, Adorama, etc.

    IN ALL CASES BE RESPECTFUL, also Clear and Precise.

    – SIGN A PETITION TO CANON INC.:

    You can join hundreds of people around the world who already signed for Full Manual Control and other improvements. Check it:
    http://www.petitiononline.com/5dmark2/petition.html

    You have nothing to loose and only takes a moment.

Facebook

Twitter

Google Plus

YouTube

Google Plus

Follow Me on Pinterest
  • Perseid Meteor Shower at Ward Charcoal Kilns NV by ACWaddington on 500px

    Pinned: 21 Aug 2013
  • Nocturnal lines by Alonso Díaz on 500px

    Pinned: 21 Aug 2013
  • Passing Storm by Gil Folk on 500px

    Pinned: 21 Aug 2013
  • Sam Luna by Dean Bradshaw on 500px

    Pinned: 21 Aug 2013
  • Irene by Oleg Sharonov on 500px

    Pinned: 21 Aug 2013
  • Flowers in the night by Takk B on 500px

    Pinned: 21 Aug 2013
  • Just fire! by Artem Fomichev on 500px

    Pinned: 21 Aug 2013
  • Nanpu Bridge by Paul Reiffer on 500px

    Pinned: 21 Aug 2013
  • Road to Nowhere - Supermoon by Aaron J. Groen on 500px

    Pinned: 21 Aug 2013
  • happy campers by Darren Pearson on 500px

    Pinned: 21 Aug 2013